At My Wardrobe Exclusive Suits, we aim to ensure you are completely satisfied with your purchase. If for any reason you are not happy, our Return and Refund Policy outlines the terms and conditions for returning or exchanging items.
1. Returns
We accept returns under the following conditions:
- Eligibility: Returns must be initiated within 14 days of the delivery date.
- Item Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
- Non-Returnable Items: Certain items such as perishable goods, custom-made products, or items marked as “Final Sale” are non-returnable.
2. Return Process
- Contact Us: To initiate a return, contact our customer support at [email/contact details] with your order number and reason for return.
- Return Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect.
- Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return criteria.
3. Refunds
Refunds are processed under the following terms:
- Eligibility: If your return is approved, a refund will be issued within 7 business days.
- Refund Method: Refunds will be credited to the original payment method used during purchase.
- Partial Refunds: In some cases, partial refunds may be issued for items that are not in their original condition.
4. Exchanges
We offer exchanges for defective or damaged items. If you need to exchange an item, contact us at [email/contact details] to arrange a replacement.
5. Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item:
- Notify us within 48 hours of receiving your order.
- Provide a photo of the damage or incorrect item to assist with your claim.
6. Exceptions
- Sale items may not be eligible for refunds.
- Gift cards and digital products are non-refundable.
We are committed to making your shopping experience as smooth as possible. If you have any questions, don’t hesitate to contact us at [email/contact details].